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Home > About Us > Data Policy and terms of use

Data Policy and terms of use

This page outlines the terms and conditions and data policy for the usage of the site.

Data policy

Data controller

Any personal information that you provide on this website is controlled by the Health and Care Professions Council ("HCPC").

Your personal information

Occasionally you will be asked to submit personal information about yourself (e.g. name, address and email address) in order to receive or use services on our websites. Such services include events, newsletters, publications, information and advice.

By entering your details in the fields requested and pressing 'Submit', you are consenting to the processing of your information by HCPC and its agents in accordance with this Data Policy. You may also provide personal information to us when you contact us by email, telephone or letter. Whenever you provide such personal information, we will treat that information in accordance with this policy. Our services are designed to give you the information that you have requested. HCPC will, at all times, act in accordance with current legislation and aim to meet current Internet best practice.

Use and storage of your personal information

When you supply any personal information to HCPC we have legal obligations towards you in the way we deal with that information. We must collect the information fairly, that is, we must explain how we will use it. This Data Policy explains how we will use your personal information.
We will use personal information provided by you or gathered by HCPC for the following purposes:

  • To process and respond to requests, enquiries and complaints received from you;
  • To provide services requested by you;
  • To communicate with you about services provided to you;
  • To update our records;
  • To analyse trends and profiles;
  • For audit purposes;
  • To carry out customer satisfaction research;
  • To prevent or detect fraud;
  • To recommend products and services that we believe will be of interest to you;
  • To enable third parties to carry out any of the purposes above on our behalf.

If you are notified that your personal information may be used to allow HCPC to contact you for 'service administration purposes', this means that HCPC may contact you for a number of purposes related to the service you have signed up for. For example, we may wish to provide you with password reminders or notify you that the particular service has been suspended or changed.

We will not contact you for promotional purposes unless you specifically agree to be contacted for such purposes at the time you submit your information on the site, or at a later time if you sign up specifically to receive such promotional information.

We will hold your personal information on our systems for as long as is necessary for the purposes set out above and we will remove it when the purposes have been met, unless you opt-in for future communications with us.

Where you have opted-in to future communications, we will, on each subsequent communication, offer you an easily executable 'opt-out' option, which will allow you to remove yourself from any future mailings.

Sharing of your personal information
HCPC may share your personal information with third parties in the following ways:

  • We sometimes use agents and service providers to process personal information on our behalf. For example, we use third parties to [carry out inspections, to send postal mail, to carry out credit checks and to maintain our IT systems]. Where we use agents and service providers to process your personal information, we will ensure that they have adequate security measures in place and are governed by our privacy policies in respect to the use of your personal information.
  • We share information with government departments and government bodies that provide funding to HCPC or have an interest in HCPC's activities. Information is passed to government departments and government bodies for analysis purposes.
  • We will release your personal information when we are required to do so by law.
  • We will release your personal information to others when you have given your consent to that release.
  • HCPC may occasionally present a promotion that is sponsored by a third-party company. To qualify for entry, we may ask you to provide personal information. If we plan to share that information with the sponsor(s) we will make this clear at the point of collection of your information.

In some circumstances we may transfer your personal information to countries outside of the European Economic Area, where data protection safeguards are not as high as they are in the UK. If this occurs we will ensure that adequate procedures are put into place to protect your personal information.

Access to your personal information

You have the right to request a copy of the personal information HCPC holds about you and to have any inaccuracies corrected. We will ask for confirmation of identity before we disclose any personal information and may charge a £10 administration fee to process the request. Please address requests to the Data Protection Officer, Health and Care Professions Council, Park House, 184 Kennington Park Road, London, SE11 4BU

Terms of use

These Terms of Use govern your use of the Health and Care Professions Council ("HCPC") website. By using the website you are indicating your acceptance of these Terms of Use. HCPC may update the Terms of Use from time to time.


The information and images contained on our websites are the property of HCPC and are protected by copyright laws. All software used on this website is the property of HCPC or our software suppliers and is protected by copyright laws. The content of websites may not be distributed, modified, reproduced in whole or in part without the prior written permission of HCPC. Material may be downloaded free of charge or printed without requiring specific permission. This is subject to the material being reproduced accurately and not being used in a derogatory manner, in a misleading context or for commercial purposes. Where this material is being issued to others, the source (including web address) and copyright status must be acknowledged.

Trade marks

"Health and Care Professions Council", and the "Health and Care Professions Council" logo are Trade Marks and may not be used without prior written permission.


HCPC does not accept any responsibility for any loss or damage including, without limitation, indirect or consequential loss or damage, or any loss or damages whatsoever arising from use or loss of use of, data or profits arising out of or in connection with the use of HCPC websites. HCPC does not guarantee that access to and use of the HCPC websites will be uninterrupted or error-free. Mention of third party products, services, companies and websites on any HCPC website is for informational purposes only and constitutes neither an endorsement nor a recommendation Please note that all third party products must be ordered directly from the vendor, and all licenses and warranties, if any, take place between you and the vendor. HCPC’s website holds a wide range of links to related websites from a variety of related organisations, companies and services. While every effort is made to check the content and accuracy of the websites we link to, HCPC takes no responsibility for information contained on websites maintained by other organisations or for action taken as a result of information contained on websites maintained by other organisations

Governing law

These terms and conditions shall be governed by and construed in accordance with the laws of England and Wales. Any dispute arising under these terms and conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales. Visit the Information commissioner's website for more information on UK data protection.

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Freedom of information

How to make a request for information

If you cannot find the information you want on the HCPC website or by using the “guide to information available”, please send your request for information to:

Alternatively, you can write to:-

FOIA Requests
Health and Care Professions Council
Park House
184 Kennington Park Road
SE11 4BU

You will need to provide a description of the information requested and your name and contact details (e-mail or postal address).

Disclosure log

Before submitting an information request, you may wish to check our Disclosure Log where you will find our responses to previous FOIA information requests.

The Disclosure Log does not contain our response to every request, but only those that may be of wider general interest:

Click here for more information about our Disclosure Log.